Customer Service

Experience the FrontStream Difference

FrontStream stands behind the promise of a proven and reliable customer service model that can be accessed with one phone call. Our customer and technical service professionals are trained to offer the most helpful and knowledgeable service possible. Our “under one roof” philosophy and environment affords a sales professional and their clients with customer service experts who are plugged into the boarding process and beyond. They are prepared to support everything merchant-facing from authorization to settlement.

At a Glance Benefits:

• 24/7, real-time access to merchant account and transaction data
• Two tech support facilities in different time zones for greater coverage
• LiveChat feature helps customers with online boarding
• A fully automated notation and monitoring platform
• A knowledge pool of industry and FSP product specific expertise
• Best practice service model designed to maximize responsiveness and minimize disruptions
• Cross-department sharing to real time activity and information
• One support hub to assist agents & merchants with consistent access to information
• No third party file building or support needs